• By ordering any of our products, you agree to be bound by these terms & conditions.
    •  All personal information you provide us with or that we obtain will be handled by LUXUS Hair Extensions as responsible for the personal information.
    •  The price applicable is set at the date on which you place your order.
    • Shipping costs and payment fees are recognized before confirming the purchase.
    • Card information is transmitted over secure SSL encryption and is not stored.
    • Please note that local taxes, customs and duties may occur.
    • All hair extensions are final sale, exchange only on unopened hair.
  • Luxus Hair Extensions Ltd.  are for professional use only, applying them yourself or going to an untrained hairstylist will result in improper application and the extensions will not work properly. Please use a certified professional to ensure that this product lasts and works properly.
  • Luxus Hair Extensions Ltd.  will not refund any orders. 
  • Luxus Hair Extension will only speak with professional hairstylists with valid cosmetology license for all issues regarding slipping. 



This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Luxus Hair Extensions Ltd. , you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at

Luxus Hair Extensions Ltd. for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.


Personal Information

All personal information you provide us with or that we obtain will be handled by Luxus Hair Extension as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalogue to you. The information you provide is only available to Luxus Hair Extension and will not be shared with other third parties. 



All products remain to Luxus Hair Extension property until full payment is made. The price applicable is set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old, you must have parents' permission to buy from Luxus Hair Extension.

All transfers conducted through Luxus Hair Extension are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.


Return & Exchange Policy:


Luxus Hair Extensions Ltd.  Extensions according to Canada Regulated Hygiene Laws are FINAL SALE cannot be resold, we Highly suggest purchasing a color ring or a small sample pack of the color.

Luxus Hair Extensions Ltd. does not exclude liability for any damage caused due to improper installation, after the sale we are not liable for any defects, damages, or misuse of products.

Luxus Hair Extensions Ltd.  will not be held responsible for any damages caused to the client’s hair during and/or after the hair extension application process. All stylists and consumers agree to use Luxus Hair Extensions Ltd. products at their own risk. Luxus Hair Extensions Ltd. will not be held liable for any costs associated with the installation or removal of the product, with no exceptions. 

Due to the nature of the product (extensions), not all color batches can be guaranteed to match our color swatches 100% as we are dealing with natural underlying pigments and multiple donor hairs there is no way to guarantee the color match to exact match. As well if viewing our online store computer and screen setting may alter the colors you are viewing from device to device. 

If you have any concerns please contact us directly.


90 DAY Guarantee 

Luxus Hair Extensions all come with an ID tag and 90 day manufacturing quality guarantee the ID tag must be kept and sent back with your claim, this guarantee is to cover manufacturing defects that could occur in the first 90 days such as shedding, broken seals, tangling and flipped cuticles. Buy will be responsible for covering return shipping fees to the wear-house.

This guarantee does NOT cover damage done by improper  installation, improper after care, color damage or damage done by clients.


Iron/Dryer Electrical Warranty

All electrical is final sale.


  • Replacements require copy of defective replacement invoice with comments specifying the reason for return, original invoice number.
  • All electrical must be tested in salon (by Sale Reps) or in the showroom before being brought back or replaced.
  • Strictly enforced on all electrical – any appliance that has been abused or tampered with will void the warranty.
  • All defective replacement warranties are based on the original purchase date and require proof of purchase.


We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removed, or edited any materials or content on this Site, refusing to process a transaction or suspending any transaction after processing has begun.  Furthermore, you agree that we may use Personal Information provided by you in order to conduct fraud checks. Personal information that you provide may be disclosed to a credit or fraud prevention agency, which may keep a record of that information to use for future disputes. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms of Use.


All major Credit and Debit Cards and PayPal are all acceptable methods of payment. Our Terms are payment in full prior to shipment of any products. All goods remain the property of the Company until paid for in full.

 Exclusions and Limitations 

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and 

excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. 


It may take 7-10 business days to process your order as each order is hand created as it arrived at our database. Custom orders take 6-8 weeks to prepare and ship. Luxus Hair Extensions do not take responsibility for products that are lost or stolen after they have shipped with proper tracking.  We are not responsible after we have shipped any items. Please contact the carrier for any lost packages, we are not responsible for the postal carriers.


Packages will arrive at the main Canadian warehouse and will be shipped local pick up, Purolator Ground, Purolator Air based on the customer selection. Items arriving DHL from the main international factory are subject to import processing fees, please see details under DUTY AND TAXES.


All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. All unregistered Luxus packages importing to other destinations will be the responsibility of the buyer upon arrival, Luxus will only cover import fees for packages processed to the warehouse.


Our online education course is for professional licensed cosmetologists only. There are no refunds after the sale of the education course. The education course is for further training and entertainment. This course does not replace actual training and cosmetology school. We are not responsible for any installations or applications performed by our "online stylists". 


It is advised that you use a color ring to select your colors. We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be exactly the same as the color of the hair.

 Additional coloring outside of the Luxus processing house is done so at the buyer own risk as we can not guarantee or control the outcome of the products being used. If coloring is needed, we do recommend using a professional Demi-permanent color with no ammonia content and no higher than a 4% volume as lifting the extensions can compromise both the bonding materials and the hair extensions. Any coloring is done outside the Luxus processing center is done so at the Buyer Own Risk.



Luxus is not responsible for improper aftercare on the Luxus brand, clients should be properly educated by their stylist on proper aftercare of human hair extensions.

  • Brush your Luxus extensions 2-3 times daily 
  • Oil Your Luxus extensions with true argon oil 1-2 times daily
  • Wash your Luxus extensions with professional-grade shampoos, shampoos must contain NO 
  •  SULPHATES, PHOSPHATES or PARABENS Unite 7seconds is most recommended with the Luxus brand for best results.
  • Deep conditioning treatments are recommended 1-2 times monthly.



Luxus Hair Extensions Online Education allows professionally licensed cosmetologists to become "certified" only after fulfilling all requirements including completion of the online course and sending in photos to verify skills.