TERMS AND CONDITIONS

Last Updated: September 20, 2026

Welcome to the website of Luxus Hair Extensions Ltd., operating as Luxus Hair Extensions + Salon (“Luxus,” “LHE,” “we,” “us,” or “our”). These Terms and Conditions govern your access to and use of luxushairsalon.com, including its content, online booking links, consultation requests, product purchases, promotions and related services.

By accessing our website, booking an appointment, paying a deposit or purchasing a product through our website, you agree to these Terms and Conditions. If you do not agree, please discontinue your use of the website.

These Terms and Conditions must be read together with our Privacy Policy, Cancellation Policy and any service-specific consent forms, waivers or instructions provided to you.

1. Business Information

Luxus Hair Extensions Ltd.
Operating as Luxus Hair Extensions + Salon
Grande Prairie, Alberta, Canada
Website: luxushairsalon.com
Email: info@luxushairsalon.com
Telephone: 1+ 780-830-1919
Salon Address: Unit 201 11706-104 Ave. Grande Prairie AB T8V6K3

2. Eligibility

You must be at least 18 years old, or the age of majority in your province or territory, to make a purchase, enter into a payment agreement or book certain services through our website.

Guests under the age of majority may require the involvement and consent of a parent or legal guardian. We reserve the right to request identification or confirmation of parental or guardian consent where appropriate.

3. Website Information

We make reasonable efforts to ensure that the information on our website is accurate and current. However, service descriptions, prices, availability, appointment lengths, product details, photographs and other content may be updated or corrected without notice.

Website content is provided for general information only. It does not replace an in-person or virtual consultation, professional assessment, medical advice, diagnosis or treatment.

If there is a conflict between general information on our website and the information provided in a signed service agreement, consent form or customized treatment plan, the signed or personalized document will apply, subject to applicable law.

4. Consultations and Customized Services

Many Luxus services require a consultation before an appointment, product order or installation can be confirmed. This includes certain:

• Hair-extension installations;

• Wigs, toppers and cranial prostheses;

• Hair-loss and scalp services;

• Colour corrections;

• Nanoplasty and chemical services;

• Advanced facial or skin treatments; and

• Customized service packages.

Information or pricing provided before a consultation is an estimate only. Final recommendations and pricing depend on factors such as hair or scalp condition, desired result, required time, product usage, hair length and density, extension quantity, customization and maintenance requirements.

Completing a consultation does not guarantee that a guest is a suitable candidate for a requested service. Luxus may decline, postpone or modify a service where we reasonably believe it may be unsafe, unsuitable or unlikely to produce an acceptable result.

5. Appointments and Online Booking

Appointments are subject to stylist, practitioner, equipment and product availability. Submitting an online booking request does not guarantee an appointment until the booking has been accepted or confirmed.

You are responsible for providing accurate contact information and selecting the correct service. If an incorrect service is booked, we may modify, shorten or reschedule the appointment based on the time and team member available.

Appointment times are estimates. Services may take more or less time depending on the guest’s hair, scalp, skin, service history and requested result.

We may refuse or discontinue service due to safety concerns, contraindications, undisclosed service history, inappropriate conduct, harassment, intoxication, repeated policy violations or circumstances that prevent our team from safely completing the service.

6. Retainers and Cards on File

Some appointments, customized orders and service packages require a booking retainer and a valid payment card on file.

All booking retainers are non-refundable. When an appointment is cancelled or rescheduled with at least 48 hours’ notice, the retainer will remain as a credit on the guest’s Luxus account and may be applied toward a future eligible appointment.

Booking retainers may be forfeited when:

• An appointment is cancelled or rescheduled with less than 48 hours’ notice;

• The guest does not attend the appointment;

• The guest arrives too late for the booked service to be completed;

• A customized or special-order product has already been ordered, prepared or altered; or

• The guest does not comply with the conditions disclosed at the time of booking.

Account credits are non-transferable, non-refundable and cannot be redeemed for cash. Credits must be used by the guest named on the original booking, except where otherwise required by law.

By providing a card on file, you authorize Luxus and its booking or payment provider to securely store your payment credentials and process authorized charges, including applicable late-cancellation or missed-appointment charges. Luxus does not directly receive or store your complete payment-card number.

Nothing in this policy limits any refund or cancellation right that cannot legally be excluded under applicable consumer-protection legislation.

7. Cancellations, Rescheduling and Missed Appointments

Luxus requires at least 48 hours’ notice to cancel or reschedule an appointment.

When at least 48 hours’ notice is provided, the appointment deposit will remain as a non-refundable credit on the guest’s Luxus account and may be applied toward a future eligible appointment.

Appointments cancelled or rescheduled with less than 48 hours’ notice may be charged 50% of the booked service price, and the appointment deposit may be forfeited. Missed appointments will be charged 100% of the full booked service price where this condition was disclosed at the time of booking.

Any outstanding cancellation or missed-appointment charge must be paid before another appointment can be booked.

Late arrival may reduce the services we can safely complete. If there is insufficient time to perform the booked service, the appointment may be modified, rescheduled or treated as a late cancellation.

We understand that emergencies can occur. Exceptions may be considered individually at management’s discretion. Granting an exception does not waive our right to enforce this policy for future appointments.

Nothing in this section limits cancellation or refund rights that cannot legally be excluded under applicable consumer-protection legislation.

8. Prices, Taxes and Additional Charges

Unless otherwise stated:

• All prices are listed in Canadian dollars;

• Applicable taxes are additional;

• “Starting at” pricing represents the lowest available price for the described service or product; and

• Final service pricing may vary according to the stylist’s level, time required, product usage, hair length or density, extension quantity and customization.

Any mandatory fixed fee associated with an online purchase will be disclosed before the transaction is completed. Optional upgrades and additional services will not be charged without authorization.

If additional product, colour, hair, time or corrective work becomes necessary during an appointment, we will explain the recommended change and any additional cost before proceeding whenever reasonably possible.

9. Payment Plans and Third-Party Financing

Luxus may offer payment options through third-party providers such as Affirm. Financing applications, approvals, payment schedules, interest, fees and account management are governed by the financing provider’s own terms and privacy practices.

Approval is determined by the third-party provider and is not guaranteed by Luxus.

Any processing or administrative fee associated with a financing option will be disclosed before the transaction is completed. Unless expressly stated otherwise, financing an initial deposit does not remove the requirement to pay the remaining balance by the date of service.

Questions concerning financing approval, scheduled payments or financing-account information must be directed to the financing provider.

10. Hair Extensions, Wigs, Toppers and Customized Hair Systems

Hair extensions, wigs, toppers, hair pieces, cranial prostheses and customized hair systems are selected, ordered, altered or prepared specifically for the guest. For hygiene and customization reasons, these items are final sale once ordered, opened, coloured, cut, installed, altered or otherwise customized, except where a remedy is required by law.

Quoted timelines are estimates. Delays may occur because of supplier availability, shipping, customs, colour matching or customization. Luxus is not responsible for delays outside our reasonable control, but we will communicate material changes when possible.

Hair colour, texture and appearance may vary slightly between batches and may appear different under different lighting or on electronic screens.

The lifespan and appearance of extension hair or a hair system depend on home care, product selection, heat use, environmental exposure, maintenance frequency and adherence to aftercare instructions. No specific lifespan can be guaranteed.

Maintenance appointments are required at the intervals recommended for the selected method. Delayed maintenance may result in tangling, matting, breakage, slippage, scalp discomfort or the need for removal and a complete reset.

Luxus cannot guarantee or accept responsibility for the quality, history or performance of hair purchased from another supplier. Any approved service involving outside hair may require a separate waiver.

11. Products, Returns and Final-Sale Items

For health and hygiene reasons, the following items are final sale unless defective or unless applicable law requires otherwise:

• Hair extensions;

• Wigs, toppers and hair systems;

• Opened or used hair-care and skin-care products;

• Customized or special-order products;

• Items that have been cut, coloured, altered or installed; and

• Gift cards and promotional certificates, except where required by law.

Unopened, unused and resalable shampoos, styling products and eligible hot tools may be returned within seven days of purchase with the original receipt, subject to inspection.

A manufacturer’s warranty may apply to eligible electrical tools. Warranty claims may require the original receipt, packaging and serial number and may be handled directly by the manufacturer.

If you believe a product is defective, contact Luxus promptly and discontinue using it until instructions are provided. These terms do not remove any rights or remedies available under applicable consumer-protection law.

12. Service Results and Adjustments

Hair, scalp and skin services are highly individualized. Results vary based on starting condition, previous chemical or colour history, medications, hormones, health conditions, home care, lifestyle and adherence to professional recommendations.

Photographs, testimonials and examples shown on our website or social-media accounts demonstrate previous results and do not guarantee an identical outcome.

If you have a concern about a completed salon service, contact us within seven days of the appointment. Where appropriate, Luxus may invite you for an assessment and offer a reasonable adjustment.

Adjustment appointments are intended to address the original service and are not a redesign, change of mind or request for a different result. Additional charges may apply when the requested change differs from the original consultation or agreed service plan.

We do not provide refunds based solely on a change of mind or dissatisfaction that was not reported within the adjustment period, subject always to rights that cannot be excluded by law.

13. Health Information and Service Suitability

You are responsible for providing complete and accurate information about allergies, sensitivities, medications, pregnancy, medical conditions, previous reactions and relevant hair, scalp or skin-service history.

Certain services may require medical clearance or may not be appropriate for every guest. Luxus does not diagnose, treat or cure medical conditions. Hair-loss, scalp, facial and wellness services are cosmetic or supportive unless expressly provided by a qualified regulated health professional within their authorized scope of practice.

Claims describing potential benefits are not guarantees of results. Guests experiencing unexplained, sudden or medically concerning hair loss, scalp changes or skin conditions should consult a qualified healthcare provider.

14. Photographs and Marketing Content

We will obtain permission before intentionally using identifiable before-and-after photographs, videos or testimonials for marketing, education or social-media content.

A guest may decline optional marketing photography without affecting access to regular salon services. Separate promotional or model-call pricing may require participation in disclosed photography or content creation.

Any consent form provided for photography or video will explain the permitted use of the content. Questions or withdrawal requests will be handled in accordance with the consent provided and applicable law.

15. Promotions, Discounts and Model Calls

Promotions, discount codes, model calls and special offers:

• Are valid only during the stated promotional period;

• Are subject to availability and stated eligibility requirements;

• Cannot be combined unless expressly permitted;

• Have no cash value;

• May apply only to selected services, providers or appointment dates; and

• May require a consultation, deposit or consent to photography.

We may correct or withdraw a promotion containing a genuine error, subject to applicable law. Bookings made outside the advertised promotional dates are charged at the price applicable on the appointment date unless the offer expressly states otherwise.

16. Gift Cards

Gift cards are redeemable for eligible services or products at Luxus and are not redeemable for cash, except where required by law.

Gift cards will be administered in accordance with Alberta law. Any promotional bonus, charitable certificate or complimentary voucher may carry separate conditions or an expiry date where legally permitted.

Lost, stolen or unauthorized gift cards may not be replaceable unless ownership and the remaining balance can be verified.

17. Intellectual Property

All website content—including text, logos, branding, graphics, photographs, videos, service names, training material, layouts and downloadable resources—is owned by or licensed to Luxus and is protected by Canadian and international intellectual-property laws.

You may view the website and print reasonable portions for personal, non-commercial use. You may not reproduce, publish, modify, sell, distribute, scrape, frame or commercially exploit our content without prior written permission.

“Luxus Hair Extensions + Salon,” “LHE” and associated branding may not be used in a way that suggests sponsorship, affiliation or endorsement without authorization.

18. Acceptable Website Use

You agree not to:

• Use the website for an unlawful, fraudulent or harmful purpose;

• Attempt to gain unauthorized access to the website or connected systems;

• Introduce viruses, malware or other harmful code;

• Interfere with the website’s operation or security;

• Collect personal information about another person without authorization;

• Make false or fraudulent bookings or purchases; or

• Copy or misuse website content in violation of our intellectual-property rights.

We may restrict or terminate access to the website where misuse is suspected.

19. Third-Party Websites and Services

Our website may link to third-party services, including booking, payment, financing, social-media and product-provider websites.

Third-party services are governed by their own terms and privacy policies. Luxus does not control and is not responsible for the availability, security, content or practices of an independent third party.

A link does not necessarily represent an endorsement.

20. Website Availability and Security

We make reasonable efforts to maintain a secure and functioning website, but we do not guarantee that the website will always be available, uninterrupted, current or free from errors or harmful components.

Access may be suspended for maintenance, security, technical issues or circumstances outside our control.

You are responsible for maintaining the confidentiality of any account credentials and for notifying us if you suspect unauthorized access.

21. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis without warranties not expressly stated in these Terms.

Luxus will not be liable for indirect, incidental, special or consequential loss arising from website use, inability to access the website, reliance on general website information or the actions of an independent third-party provider.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including rights and remedies available under applicable consumer-protection legislation.

22. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims reasonably arising from your unlawful misuse of the website, infringement of another person’s rights or material breach of these Terms.

This provision does not apply to the extent that a loss or claim resulted from the negligence, unlawful conduct or breach of obligation by Luxus.

23. Privacy

Personal information collected through our website, booking system, consultation process and transactions is managed in accordance with our Privacy Policy and applicable Canadian privacy law.

Our Privacy Policy explains what information we collect, how we use and safeguard it, when it may be shared with service providers and how you can request access or correction.

Marketing messages will be sent only in accordance with applicable Canadian anti-spam requirements. You may unsubscribe from promotional electronic messages using the unsubscribe option provided. Transactional messages concerning an appointment, purchase or existing account may still be sent where legally permitted.

24. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, operations or legal obligations.

The revised version will be posted on this page with a new “Last Updated” date. Changes will apply from the date they are posted and will not retroactively remove rights that have already arisen.

Your continued use of the website after an update means you accept the revised Terms.

25. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta.

Any dispute will be brought before a court or tribunal with lawful jurisdiction in Alberta, unless applicable consumer-protection law gives you the right to bring a proceeding elsewhere.

Nothing in these Terms requires a consumer to waive a right, protection or remedy provided by applicable law.

26. Severability

If any portion of these Terms is found to be unlawful or unenforceable, that portion will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

27. No Waiver

If Luxus does not immediately enforce a provision of these Terms, that does not mean we have waived the right to enforce it later.

28. Entire Agreement

These Terms, together with our Privacy Policy, booking and cancellation policies, purchase terms and any applicable signed consent form or service agreement, form the agreement relating to your use of the website and the applicable transaction.

29. Contact Us

Questions about these Terms and Conditions may be directed to:

Luxus Hair Extensions Ltd.
Operating as Luxus Hair Extensions + Salon
Unit 201, 11706-104 ave. 
Grande Prairie, Alberta, Canada
Email: info@luxushairsalon.com
Telephone: 780-830-1919